Managing Online Service Failure and Recovery Strategies in the Fashion Industry: An Empirical Study

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	159-197
Number of pages	39
Journal	Interdisciplinary Journal of Economics and Business Law
Volume	9
Publication status	Published - 2020

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This output contributes to the following UN Sustainable Development Goals (SDGs)

@article{18b07380d1a447b3bcff1fb6af80b8e3,

title = "Managing Online Service Failure and Recovery Strategies in the Fashion Industry: An Empirical Study",

author = "R Dipen and Dominic Appiah and S Okafor",

year = "2020",

language = "English",

volume = "9",

pages = "159--197",

journal = "Interdisciplinary Journal of Economics and Business Law",

issn = "2047-8747",

}

TY - JOUR

T1 - Managing Online Service Failure and Recovery Strategies in the Fashion Industry

T2 - An Empirical Study

AU - Dipen, R

AU - Appiah, Dominic

AU - Okafor, S

PY - 2020

Y1 - 2020

M3 - Article

SN - 2047-8747

VL - 9

SP - 159

EP - 197

JO - Interdisciplinary Journal of Economics and Business Law

JF - Interdisciplinary Journal of Economics and Business Law

ER -