It’s a people problem: how supply chain loyalty is hindering order fulfilment and profit margins

Timothy Ramjaun; Anthony Soroka

It’s a people problem: how supply chain loyalty is hindering order fulfilment and profit margins

Research output: Contribution to conference › Abstract

Abstract

During a typical supply chain performance audit of three manufacturing SMEs, eyebrow-raising decisions were being made by staff and management due to their preferences, prejudices and personnel relationships. Fierce loyalty towards underperforming suppliers was a particular trait that impeded lead time reduction and undermined operational resilience.

Original language	English
Publication status	Published - 27 Jun 2024
Event	2024 POMS International Conference - Istanbul, Turkey Duration: 25 Jun 2024 → 27 Jun 2024

Conference

Conference	2024 POMS International Conference
Country/Territory	Turkey
Period	25/06/24 → 27/06/24

Cite this

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title = "It{\textquoteright}s a people problem: how supply chain loyalty is hindering order fulfilment and profit margins",

abstract = "During a typical supply chain performance audit of three manufacturing SMEs, eyebrow-raising decisions were being made by staff and management due to their preferences, prejudices and personnel relationships. Fierce loyalty towards underperforming suppliers was a particular trait that impeded lead time reduction and undermined operational resilience.",

author = "Timothy Ramjaun and Anthony Soroka",

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AU - Ramjaun, Timothy

AU - Soroka, Anthony

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N2 - During a typical supply chain performance audit of three manufacturing SMEs, eyebrow-raising decisions were being made by staff and management due to their preferences, prejudices and personnel relationships. Fierce loyalty towards underperforming suppliers was a particular trait that impeded lead time reduction and undermined operational resilience.

AB - During a typical supply chain performance audit of three manufacturing SMEs, eyebrow-raising decisions were being made by staff and management due to their preferences, prejudices and personnel relationships. Fierce loyalty towards underperforming suppliers was a particular trait that impeded lead time reduction and undermined operational resilience.

M3 - Abstract

T2 - 2024 POMS International Conference

Y2 - 25 June 2024 through 27 June 2024

ER -