Inter-Satisfaction between Website and Automated Call Distribution (ACD) Systems

Martin Yongho Hyun, Hyeon Cheol Kim, Robert O'Keefe

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)1039-1056
Number of pages18
JournalJournal of Travel and Tourism Marketing
Issue number8
Early online date15 Oct 2014
Publication statusPublished - 2014


  • automated call distribution (ACD)
  • Customer relationship management (CRM)
  • information quality
  • inter-satisfaction
  • service quality
  • systems quality

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