@article{019eed32afe04a168eaa9daa6c76d886,
title = "Inter-Satisfaction between Website and Automated Call Distribution (ACD) Systems",
keywords = "automated call distribution (ACD), Customer relationship management (CRM), information quality, inter-satisfaction, service quality, systems quality",
author = "{Yongho Hyun}, Martin and Kim, {Hyeon Cheol} and Robert O'Keefe",
year = "2014",
doi = "10.1080/10548408.2014.892467",
language = "English",
volume = "31",
pages = "1039--1056",
journal = "Journal of Travel and Tourism Marketing",
issn = "1054-8408",
publisher = "Routledge",
number = "8",
}