Identity on the line: constructing professional identity in a HR call centre

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@article{68f56d86e591448fa15f5a60b9026271,

title = "Identity on the line: constructing professional identity in a HR call centre",

author = "Katrina Pritchard and Gillian Symon",

year = "2011",

month = sep,

doi = "10.1177/0950017011407970",

language = "English",

volume = "25",

pages = "434--450",

journal = "Work, Employment and Society",

issn = "0950-0170",

publisher = "SAGE Publications Ltd",

number = "3",

}