ICT Enabling Customer Agility: A Dynamic Capabilities Perspective

Amany Elbanna, Petri Hallikainen, Hilkka Merisalo-Rantanen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationThirty Eighth International Conference on Information Systems (ICIS)
Place of PublicationSouth Korea
Publication statusPublished - Dec 2017


  • customer agility
  • Dynamic Capabilities
  • sensing capability
  • responding capability
  • organisational change
  • business transformation

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