From agility to action: how AI chatbot promotes green customer citizenship behavior

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	Journal of Sustainable Tourism
Early online date	20 Jan 2026
DOIs	https://doi.org/10.1080/09669582.2026.2616653
Publication status	E-pub ahead of print - 20 Jan 2026

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@article{5729bb2c52dc4e9facbd726960da4182,

title = "From agility to action: how AI chatbot promotes green customer citizenship behavior",

author = "Biyu Guan and Tingwen Xiao and Huixin Deng",

year = "2026",

month = jan,

day = "20",

doi = "10.1080/09669582.2026.2616653",

language = "English",

journal = "Journal of Sustainable Tourism",

issn = "0966-9582",

publisher = "Taylor and Francis Ltd.",

}