Factors affecting employees' job satisfaction in public hospitals

Ali Mohammed Mosadegh Rad, Ailson De Moraes

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Job dissatisfaction is a major cause of absenteeism and turnover among healthcare employees,
and as such, it affects employees' organisational commitment and the quality of
healthcare services. However, little is known about which factors influence job satisfaction
and dissatisfaction in hospital staff. The purpose of this study was to investigate specific
factors associated with job satisfaction and dissatisfaction in employees at the Isfahan
University Hospitals (lUHs) in Isfahan, Iran. This study also focuses on revealing homogeneous
demographic characteristics that these employees exhibited, which affect their
satisfaction level. Questionnaires were distributed among the 950 employees through a
classified randomised sampling. Overall, employees were moderately satisfied with their jobs,
and more satisfied with the following aspects of their current work situation: supervision, job
identity and co-workers. The lowest satisfaction scores were found for benefits, contingent
rewards, communication, salaries, work conditions and promotion. Motivating factors
included loyalty to employees, job security, good pay, good working conditions, tactful
discipline, involvement, recognition and promotion.
Original languageEnglish
Article numberVol. 34 Issue 4
Pages (from-to)p51-66.
Number of pages16
JournalJournal of General Management
Publication statusPublished - 2009

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