Does culture impact preferred employee attributes in complaint-handling encounters?

Thorsten Gruber, Ibrahim Abosag, Alex Reppel, Isabelle Szmigin, Martin Löfgren

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1301-1315
Journal	Total Quality Management & Business Excellence journal
Volume	24
Issue number	11-12
Publication status	Published - 2013

Cite this

@article{68439a3c385146bbb4f36144df030593,

title = "Does culture impact preferred employee attributes in complaint-handling encounters?",

author = "Thorsten Gruber and Ibrahim Abosag and Alex Reppel and Isabelle Szmigin and Martin L{\"o}fgren",

year = "2013",

language = "English",

volume = "24",

pages = "1301--1315",

journal = "Total Quality Management \& Business Excellence journal",

issn = "1478-3363",