Developing Inclusion and Critical Reflection in Information Systems Planning

Research output: Contribution to conferencePaperpeer-review


This article defined a methodological framework to information systems planning in organizations that develops inclusion and critical reflection. This framework makes explicit the identification of phenomena of marginalization of people and issues. Such phenomena inevitably occur when planning is developed within particular boundaries of thinking and action. The inclusion of various groups of stakeholders in planning to debate about possibilities for action has extensively been considered in the literature of critical systems thinking. People can be encouraged to reflect on potential phenomena of inclusion and marginalization that take place when they adopt particular boundaries to guide the process. The use of boundary critique would not only develop inclusion of people and their concerns, but also help decision makers to consider the implications that information systems could have for other individuals in the wider society. In both phases of distinction and dialogue for improvement, the identification of primary and secondary boundaries about elements of concern helps participants to structure debate around a particular set of issues and people that might lie within the margins
Original languageEnglish
Number of pages7
Publication statusPublished - 4 Aug 2003


  • Information systems planning
  • Critical systems thinking
  • boundary critique
  • marginalisation
  • autopoiesis
  • Colombia

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