Customer service: Empowerment and entrapment

Research output: Contribution to journal › Book/Film/Article review

Original language	English
Pages (from-to)	1143-1145
Number of pages	3
Journal	European Journal of Marketing
Volume	40
Issue number	9-10
DOIs	https://doi.org/10.1108/03090560610681069
Publication status	Published - 2006

Access to Document

@article{3c51e5591d8f4258a3b2deb98a834e87,

title = "Customer service: Empowerment and entrapment",

author = "Pauline Maclaran and Lorna Stevens",

year = "2006",

doi = "10.1108/03090560610681069",

language = "English",

volume = "40",

pages = "1143--1145",

journal = "European Journal of Marketing",

issn = "1758-7123",

publisher = "Emerald Group Publishing Ltd.",

number = "9-10",

}