Original language | English |
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Pages (from-to) | 1143-1145 |
Number of pages | 3 |
Journal | European Journal of Marketing |
Volume | 40 |
Issue number | 9-10 |
DOIs | |
Publication status | Published - 2006 |
Customer service: Empowerment and entrapment
Pauline Maclaran, Lorna Stevens
Research output: Contribution to journal › Book/Film/Article review