Customer Agility Capabilities at EuroBank: The Role of ICT and Organizational Routines

Petri Hallikainen, Hilkka Merisalo-Rantanen, Amany Elbanna

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English
Title of host publication	Australasian Conference on Information Systems
Publication status	Published - 2017

Keywords

@inproceedings{672c295d97ce46d1ba3780f6e72bee3f,

title = "Customer Agility Capabilities at EuroBank: The Role of ICT and Organizational Routines",

keywords = "Customer agility, dynamic capability, operational capability, ICT capability, organizational routines, digitalization",

author = "Petri Hallikainen and Hilkka Merisalo-Rantanen and Amany Elbanna",

year = "2017",

language = "English",

booktitle = "Australasian Conference on Information Systems",

}

TY - GEN

T1 - Customer Agility Capabilities at EuroBank: The Role of ICT and Organizational Routines

AU - Hallikainen, Petri

AU - Merisalo-Rantanen, Hilkka

AU - Elbanna, Amany

PY - 2017

Y1 - 2017

KW - Customer agility

KW - dynamic capability

KW - operational capability

KW - ICT capability

KW - organizational routines

KW - digitalization

M3 - Conference contribution

BT - Australasian Conference on Information Systems

ER -