Customer Agility Capabilities at EuroBank: The Role of ICT and Organizational Routines

Petri Hallikainen, Hilkka Merisalo-Rantanen, Amany Elbanna

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationAustralasian Conference on Information Systems
Publication statusPublished - 2017


  • Customer agility
  • dynamic capability
  • operational capability
  • ICT capability
  • organizational routines
  • digitalization

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