Abstract
Creativity is key for organizations’ ability to remain relevant in today’s disruptive world. In this article, we identify new ways in which organizations can use artificial intelligence (AI) more effectively for creativity. Drawing on the resource-based view as a background mechanism, we developed and empirically tested a new integrative model. We collected the research data via a large survey of managers distributed to 600 organizations in China. Our findings show that coupling AI capability with strategic agility can directly support creativity. It also mediates the effects of ambidexterity, customer orientation, and competitor orientation on organizations’ creativity and performance when developing new products and services. In addition, our findings show that coupling AI capability and strategic agility can significantly improve firms’ new product creativity and new service development performance when there is a high level of government institutional support. Our findings provide theoretical and practical implications for academics and practitioners, who are interested in managing AI for organizational creativity.
Original language | English |
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Number of pages | 19 |
Journal | British Journal of Management |
Early online date | 4 Feb 2024 |
DOIs | |
Publication status | E-pub ahead of print - 4 Feb 2024 |