Complex Information Environments: Issues in Knowledge Management and Organisational Learning

Duska Rosenberg

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)


    Making the best use of knowledge as one of the most
    important organizational resources is a major aim of
    sound management practice, striving to achieve reduction
    of risk, duplication of effort, and uncertainty in the
    day-to-day work of an organization (Galbraith, 1994; Sanchez & Heene,
    1997). A survey of literature on organizational requirements for knowledge
    management indicates that the matter is also of some theoretical
    importance, having brought to light several reasons for the attention that
    knowledge management is currently receiving.
    Knowledge sharing, learning from experience, and open access to
    information about the ways an organization works are made possible by
    advanced information and communications technologies (ICT). ICT have
    increased access to and decentralization of informational resources and
    thus stimulated organizational learning (Walsh & Ungson, 1991).
    Furthermore, the emergence of the global business community through
    ecommerce and ebusiness has brought to light considerable benefits that
    enhanced conditions for partnership and trust can bring to distributed
    organizations. In particular, their access to global markets is considered
    to be the key to their success, as it enables timely and effective response
    to changing customer demands (Nonaka, 1991).
    Original languageEnglish
    Title of host publicationComplexity and knowledge management:understanding the role of knowledge in the management of social networks
    EditorsAndrew Tate, Kurt Richardson
    Place of PublicationCharlotte, NC, USA
    PublisherIAP Information Age Publishing, inc,
    Pages77 - 92
    Number of pages15
    ISBN (Electronic)978-1-60752-356-700978-1-60752-357-4
    ISBN (Print)978-1-60752-355-0
    Publication statusPublished - 2010

    Publication series

    NameManaging Organizational Complexity


    • complexity
    • ICT in Knowledge Management

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