Complaint resolution management expectations in an asymmetric business-to-business context

T. Gruber, S. C. Henneberg, B. Ashnai, P. Naudé, A. E. Reppel

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	360-371
Journal	Journal of Business and Industrial Marketing
Volume	25
Issue number	5
Publication status	Published - 2010

Cite this

@article{bcd31a063fcd4f6d8f5a2db67a221d50,

title = "Complaint resolution management expectations in an asymmetric business-to-business context",

author = "T. Gruber and Henneberg, \{S. C.\} and B. Ashnai and P. Naud{\'e} and Reppel, \{A. E.\}",

year = "2010",

language = "English",

volume = "25",

pages = "360--371",

journal = "Journal of Business and Industrial Marketing",

publisher = "Emerald Group Publishing Ltd.",

number = "5",

}