Original language | English |
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Pages (from-to) | 360-371 |
Journal | Journal of Business and Industrial Marketing |
Volume | 25 |
Issue number | 5 |
Publication status | Published - 2010 |
Complaint resolution management expectations in an asymmetric business-to-business context
T. Gruber, S. C. Henneberg, B. Ashnai, P. Naudé, A. E. Reppel
Research output: Contribution to journal › Article › peer-review