Challenges and Opportunities in Last Mile Delivery: A Malaysian Case Study

Satya Shah, Marvin Chan

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Last mile delivery and the concept of last mile has been experiencing major disruption from evolving business strategies while focussing on key customer demands and requirements and to have deliveries faster and easier with the advancement of technology and use of new devices such as drones and autonomous vehicles. The paper examines the concepts of last mile delivery practices, and the advancements in technology to facilitate the implementation within the concept. The study aims to bridge the gap between the commercial and academic research allowing better strategic alignment for decision making process within the global supply chain markets.
Original languageEnglish
Title of host publication2021 26th International Conference on Automation and Computing (ICAC)
ISBN (Electronic)978-1-86043-557-7
ISBN (Print)978-1-6654-4352-4
Publication statusPublished - 15 Nov 2021
Event2021 26th International Conference on Automation and Computing (ICAC) - United Kingdom, Portsmouth, United Kingdom
Duration: 2 Sept 20214 Sept 2021


Conference2021 26th International Conference on Automation and Computing (ICAC)
Abbreviated titleICAC 2021
Country/TerritoryUnited Kingdom
Internet address


  • Crowdsourcing
  • Technological Innovation
  • Engineering Supply Chains
  • Supply Chain 4.0
  • Transportation Systems

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