Assessment of the Impact of Digitalisation on Improvement of Downstream Supply Chain Performance

Technology and Digitalisation have become more important in companies' supply chains activities. The business environment is now more complex and fast therefore there is a need to also have a more effective and efficient supply chain. This study was conducted to assess the impact of information technology on improving the downstream supply chain performance of the AB-Water water board. This study used content analysis and Microsoft excel to analyse the data which was coded and located to objectives. The results indicated that IT had a positive impact on the downstream supply chain of AB-Water water board and the recommendations are that AB-Water water board should procure the electronic data interchange system (EDI), AB-Water should use e- tendering and should procure an enhanced infrastructure.