AI in the Workplace: Exploring Chatbot Use  and users' emotions

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

Original language	English
Title of host publication	Responsible AI and Analytics for an Ethical and Inclusive Digitized Society
Publisher	Springer
Publication status	Published - 2021

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

@inbook{6ebacf67f3134c0787bbe9559d36d997,

title = "AI in the Workplace: Exploring Chatbot Use and users' emotions",

keywords = "AI Chatbot, Chatbot, technology use, digital transformation, future of work, new ways of working, Digital ways of working",

author = "Lorentsa Gkinko and Amany Elbanna",

year = "2021",

language = "English",

booktitle = "Responsible AI and Analytics for an Ethical and Inclusive Digitized Society",

publisher = "Springer",

}

TY - CHAP

T1 - AI in the Workplace: Exploring Chatbot Use and users' emotions

AU - Gkinko, Lorentsa

AU - Elbanna, Amany

PY - 2021

Y1 - 2021

KW - AI Chatbot

KW - Chatbot

KW - technology use

KW - digital transformation

KW - future of work

KW - new ways of working

KW - Digital ways of working

M3 - Chapter (peer-reviewed)

BT - Responsible AI and Analytics for an Ethical and Inclusive Digitized Society

PB - Springer

ER -